Service data for 2014 is now available:

Activity & Feedback Report 2014

Providing one-to-one health advice through clinical consultations is BAPAM’s core activity.

The data in this report relates to our clinical activity for 2014 i.e. all Helpline registrations and appointments offered in BAPAM clinics throughout the UK. The information has been compiled from 2 main sources and reported as follows:

Section 1. BAPAM patient registration database (Microsoft Dynamics CRM): demographic and appointments data – primarily for new patients. These data are collected via telephone.

Section 2. Anonymous patient feedback (Survey Monkey web surveys): collected from new patients attending their first free assessment with each clinician they see during their contact with BAPAM. Additional anonymous followup information is also collected, and details are summarised at the end of the report.

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