Activity and Feedback Report 2015

BAPAM is committed to transparency in our policies and activities. Our service monitoring and feedback procedures are essential in ensuring we continue to provide a safe, evidence-based, effective, and data-secure health care service and we report this data annually.

Our full service data for 2015 is published here:

BAPAM Activity and Feedback Report 2015

BAPAM is a Care Quality Commission-regulated health care provider and our core activity is providing one-to-one health advice through clinical consultations.

The data in this report relates to our clinical activity for 2015 i.e. all client registrations and appointments offered in BAPAM clinics throughout the UK. The information has been compiled from two main sources and reported as follows:

Section 1. BAPAM patient registration database (Microsoft Dynamics CRM): demographic and appointments data – primarily for new patients. These data are collected via telephone.

Section 2. Anonymous patient feedback (Survey Monkey web surveys): collected from new patients attending their first free assessment with each clinician they see during their contact with BAPAM. Additional anonymous followup information is also collected, and details are summarised at the end of the report.

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