Archive for the ‘Activity and Feedback – Service Monitoring’ Category

Activity and Feedback Report 2016

Thursday, July 13th, 2017

BAPAM is committed to transparency in our policies and activities. Our service monitoring and feedback procedures are essential in ensuring we continue to provide a safe, evidence-based, effective, and data-secure health care service and we report this data annually.

Our full service data for 2016 is published here:

BAPAM Activity and Feedback Report 2016

Providing health advice to performers through one-to-one clinical consultations is BAPAM’s core activity.

The data in this report relates to our clinical activity for 2016 i.e. all registrations and free appointments offered in BAPAM clinics nationally.

The information has been compiled from 2 main sources and reported as follows:

BAPAM patient registration database (Microsoft Dynamics CRM): demographic and appointments data – primarily for new patients. These data are collected via telephone.

Anonymous patient feedback (Survey Monkey web surveys): collected from new patients attending their first free assessment with each clinician they see during their contact with BAPAM. Additional anonymous followup information is also collected, and details are summarised in the report.

Additional reports about ‘Musicians – only’ activity, Education and Training activity, AMABO doctors’ activity, etc are available on request.

2015 Annual Review

Thursday, July 21st, 2016

How do we help artists & creators?

Our 2015 Annual Review is now published. Read it here.

Like athletes, performing artists need to be as healthy as possible, yet are constantly at risk of injury and illness. In some ways performers are more vulnerable – risking muscle damage, hearing difficulties, voice loss, severe stress and anxiety. Yet unlike sportspeople, their health problems are largely unrecognised, so that if they get sick, they struggle to find health practitioners who really understand their needs.

BAPAM has been helping performers since 1984. We have in-depth understanding of their work-related health problems. We also appreciate the financial and other career pressures they are under. Our services are unique, essential and irreplaceable – they save careers and enable Britain to maintain its top class performing arts scene.

It is excellent to receive such an expert service, especially as I am a musician of limited financial ability. I have been strongly reassured and leave here very happy that I can keep playing

I have used your services before and always had a good experience. I was remembered by the staff and felt so welcomed back. I have only great things to say about BAPAM. It’s such a valuable service to professionals

The clinician was very warm and knowledgeable about how my condition relates to the wideranging demands of my work as a community musician. Lots of time and consideration given to ensure I understand the nature of my difficulties and the steps I should take to resolve them

Activity and Feedback Report 2015

Wednesday, June 8th, 2016

BAPAM is committed to transparency in our policies and activities. Our service monitoring and feedback procedures are essential in ensuring we continue to provide a safe, evidence-based, effective, and data-secure health care service and we report this data annually.

Our full service data for 2015 is published here:

BAPAM Activity and Feedback Report 2015

BAPAM is a Care Quality Commission-regulated health care provider and our core activity is providing one-to-one health advice through clinical consultations.

The data in this report relates to our clinical activity for 2015 i.e. all client registrations and appointments offered in BAPAM clinics throughout the UK. The information has been compiled from two main sources and reported as follows:

Section 1. BAPAM patient registration database (Microsoft Dynamics CRM): demographic and appointments data – primarily for new patients. These data are collected via telephone.

Section 2. Anonymous patient feedback (Survey Monkey web surveys): collected from new patients attending their first free assessment with each clinician they see during their contact with BAPAM. Additional anonymous followup information is also collected, and details are summarised at the end of the report.

2014 Annual Review

Wednesday, June 3rd, 2015

BAPAM is a unique healthcare charity. Our aim is to support performing arts professionals and students faced with an injury or health issue which affects their ability to work and perform. We do this through one-to-one advice and clinical assessment services and through our national programme of education and training. In 2014, demand for our services continued to rise.

More detail about our activity is now available in our 2014 Annual Review.

 

Wednesday, April 22nd, 2015

Service data for 2014 is now available:

Activity & Feedback Report 2014

Providing one-to-one health advice through clinical consultations is BAPAM’s core activity.

The data in this report relates to our clinical activity for 2014 i.e. all Helpline registrations and appointments offered in BAPAM clinics throughout the UK. The information has been compiled from 2 main sources and reported as follows:

Section 1. BAPAM patient registration database (Microsoft Dynamics CRM): demographic and appointments data – primarily for new patients. These data are collected via telephone.

Section 2. Anonymous patient feedback (Survey Monkey web surveys): collected from new patients attending their first free assessment with each clinician they see during their contact with BAPAM. Additional anonymous followup information is also collected, and details are summarised at the end of the report.

Activity and Feedback – January to June 2014

Thursday, October 9th, 2014

BAPAM is committed to excellence in providing care for performing arts professionals and students. Effective monitoring and feedback is vital to the delivery of our services. Our clinical activity also enables our development as a research hub in performing arts health and practice. Service data for the first 6 months of 2014 is now published.

The full report is available to read and download here.

The information has been compiled from 2 main sources:

1. BAPAM patient registration database demographic and appointments data.

2. Anonymous patient feedback (using Survey Monkey web surveys) collected from new patients attending their first free assessment at a BAPAM clinic.

Additional anonymous feedback information collected from our follow-up survey is also summarised.